Instructions for the online reservation process

On this page, we describe the process of online booking of excursions, from the selection of excursions to the receipt of vouchers and advertising fliers. We want to make our reservation system more efficient and therefore we require that a user performs certain actions within the set time as explained in the following sections. Payment can be made only with Visa, Maestro, and MasterCard.

1. Selection of excursions

For online reservations, it is possible to choose only a trip that has a small basket icon next to the price as shown on the picture. By clicking on this icon, you will be forwarded to the page online_booking.php where it is possible to choose the date and the number of passengers.
(You can also try online, through our list of available trips.)

2. Select the number of passengers, starting points and dates

First, it is necessary to select the excursion date for which there are vacancies from the SELECT THE DATE OF THE TRIP menu. The number in square brackets [8] indicates the number of free spaces.
If there is a transport organized from your place of residence, on this page you must select it through the SELECT TRANSPORTATION paragraph (find with the "Google Maps Locator" button and select by the SELECT THE PICK-UP POINT menu).
Finally, the number of adults and children have to be selected from the "SELECT THE NUMBER OF PASSENGERS" menu. It is possible to get the discount for children up to 14 years of age accompanied by a parent. The service provider has the right to request a personal document for the child that seems older in relation to the declared age.
Reservations are made by paying a deposit (from 20 to 100%) which is determined algorithmically by click on "Reservation + Pay Deposit Now!". The rest you pay in cash before your trip starts.
THE WHOLE PROCESS ON THIS WEBSITE CAN MAKE MAXIMUM 4 MINUTES!

3. Recapitulation, deposit, balance

Upon completion of the selection, you will be redirected to the page Recapitulation, we are displaying a complete offer with all features.
Upon clicking on "Continue The Payment!" you will be directed to the form for payment.
TIME OF STAY ON THIS PAGE IS LIMITED ON ONE MINUTE!

4. Filing the data form

After being redirected to Fill out the form page, the form that needs to be filled is displayed. All fields must be filled in. It is especially important to check the e-mail address as this is how we send electronic vouchers and brochures!
THE WHOLE PROCESS ON THIS WEBSITE CAN TAKE MAXIMUM 10 MINUTES!
After filling the form, click on "Submit!" and you will be redirected to the 3D secure website of HT PayWay, where you will enter your card data.

5. The payment

Upon being redirected to the T-PayWay EXCURSIONS AND SERVICES HEINRICH page, the payment process can be performed. Enter the card number, expiration date, and control number.
THE WHOLE PROCESS ON THIS PAGE CAN TAKE MAXIMUM 15 MINUTES!
As soon as you click on "IZVRŠI PLAĆANJE" (Pay), you will be redirected to the page Thank you!

6. Thank you

Once the payment was made, you will be redirected to the page Thank you! where it is possible to see all the data that will be specified in the voucher.
NO TIME LIMIT.
The reservation process is complete. The voucher and other documents will be sent by email. Only in case of a Venice trip, an additional form will be sent to the client to enter additional data for all the passengers.

PAYMENT FAILURE – ISSUES WITH THE PAYMENT

If the payment was not made, the page error.php appears with the headline "On-line payment. There's been an error while processing Your credit card. Please try again on the following « Go back. "
The probable causes are:
-not enough money in the account,
-you are trying to pay with a debit card that is authorized online only by the bank of issue,
-weak internet connection,
-after 3 wrong attempts with incorrect numbers, payment with that card can be blocked on that day.

7. Voucher

On the end, the voucher with all the required data will arrive at the user’s email. The only thing that user has to do is to go on the excursion.

At the bottom of the voucher there are 3 links:
1. Displays a trip brochure.
2. Connects you to the description of the starting point by the Google map.
3. Shows the payment confirmation.