Instructions for the online reservation process

• Our website describes the most attractive excursions for the selected city of departure. Therefore, first look for the city of departure in the top dropdown menu, by pressing the "Ports" button. After that, search for the desired trip. Only an excursion, that next to the offer, has a button called "Availability check", can be selected for online booking. The click leads to the "Online booking" page, where the date, place of departure and number of passengers need to be selected.
• Alternatively, you can access the reservation system through the page which displays all excursions available for online booking. Selecting a trip also leads to the "Online booking" page.

• First, it is necessary to select the date of the trip for which there are free seats from dropdown menu "1. Select the date of the trip". The number in square brackets [18] indicates the number of available spots.
• If there are not enough spots or there is no desired date, you can send an inquiry by email.

• In the "2. Select transportation" section; there is a "Google Maps Locator" button. This functionality displays all departure points of the ship or bus.
• By applying it, you will be directed to the "List of the pick-up points available online" page. Clicking on the link of your choice opens a Google map showing the starting point.

• If the bus transportation price we offer suits you and if there is a transportation station near your location, select it now from the "Select the pick-up point" dropdown menu. However, for some excursions it is necessary to board the ship at the port of departure.

• Finally, the number of passengers and children is selected from the "3. Select the number of passengers" dropdown menu. For children up to 14 years of age accompanied by a parent, a discount is common.
• The service provider has the right to request an identity document for a child who appears large in relation to the declared age.

• The reservation is secured by the payment of a deposit (from 20 to 50 %) or the full amount. The amount is determined algorithmically. You pay the rest in cash before the start of the trip. If the full amount is paid immediately, there is no balance.
• Data entry on the "Online booking" page can take up to 5 minutes.
• The selection process ends by clicking on "Reservation + Pay Deposit Now!" button.

• The process leads you to the "Recapitulation" page, where we display a complete offer with all the features. Now you can select a payment method.
• Clicking on "Payment by card" button will take you to the payment form. At the end of the process, the application will send you a tourist voucher to your e-mail. Further steps are described in sections 4 to 7, as follows.
• By clicking on "Payment by bank" button you will be directed to the instructions for payment through the bank. Finally, (upon receipt of proof of your payment), our employee sends you a tourist voucher.

• Upon arrival at the "Fill out the form" page, a data form is displayed. All fields are required. It is especially important to check the e-mail address, because this way we send electronic voucher and brochure!
• Data entry on this page can take up to 10 minutes.
• Upon completion of the selection, clicking on "Submit" button, will direct you to the 3D secure PayWay page from T-com, where you will enter your card details.

• Upon arrival on the "HT-PayWay EXCURSIONS AND SERVICES HEINRICH" page, the payment process is performed. It is necessary to enter the card number, expiration date and control number.
• Clicking the "PAY" button completes the payment process. It is possible that the system requires additional authorization with the token.

• After the payment has been made, the "Thank You!" page is displayed. There are all the data that will be in the voucher.
• The booking process is thus completed. Voucher and other documents will be sent by e-mail.
• In the case of a trip to Venice or for the issuance of fishing permits, an additional web application is also visible after issuing the voucher. The user should send the required personal data for all passengers through it. Also, in the same way, for some fish-picnic trips, you should choose a menu in advance.

• When the payment has not been made, the page "An error occurred while paying" appears, with the words "On-line payment. There's been an error while processing Your credit card. Please try again." Clicking on the link with the text "Go back." will return you to the excursion description page.
  Possible causes are:
• not enough money in the account,
• you try to pay with a debit card that is authorized only through the bank of the issuer online,
• bad internet connection,
• after 3 incorrect attempts with incorrectly typed numbers, payment with that card may be blocked on that day.

• Finally, a PDF-voucher with all the data arrives at the user's e-mail address.
• At the bottom of the voucher, there are 3 links:
  1. shows a trip brochure,
  2. connects you to a Google-map departure position,
  3. displays proof of payment.
• If the payment is made and the voucher is not arrived within 10 minutes, please notify us immediately. In this case, the payment will be checked, the voucher will be created manually and sent to your e-mail.